General Manager – Employee Relations (Atain)

Location:
Gurgaon Employment Type: Permanent

Job Type
Full time/ Onsite Role Position Summary The General Manager Employee Relations will lead and drive Atain's Employee Relations strategy, ensuring a positive work environment, compliance with company policies and labor regulations, effective conflict resolution, employee engagement, and retention initiatives. This role serves as a strategic HR partner to business leaders and is responsible for fostering a culture of accountability, fairness, and employee well-being across the organization.

Key Responsibilities
Employee Relations Leadership
• Develop and execute Atain's Employee Relations strategy aligned with business objectives and organizational values.
• Serve as the primary point of contact for complex employee relations matters, investigations, grievances, and workplace concerns.
• Provide expert guidance to business leaders and HR teams on employee relations issues, policy interpretation, and risk mitigation.
• Ensure consistent application of Atain's policies, Code of Conduct, and disciplinary procedures across all functions and locations. Discipline and Case Management
• Oversee disciplinary processes, ensuring timely investigation, documentation, and closure of cases.
• Lead resolution of employee disputes, misconduct cases, performance concerns, and workplace conflicts.
• Ensure adherence to labor laws, company policies, and internal governance standards.
• Monitor trends in employee relations cases and implement preventive measures. Employee Engagement and Retention
• Design and implement employee engagement programs that support a positive employee experience.
• Lead engagement surveys, focus group discussions, and action planning initiatives.
• Develop and execute retention strategies to improve employee satisfaction and reduce attrition.
• Partner with business leaders to identify and address employee concerns proactively. HR Business Partnership




• Collaborate with Operations, Talent Acquisition, Learning & Development, and HR teams to support organizational goals.
• Provide strategic recommendations to leadership on workforce challenges, employee morale, and culture-building initiatives.
• Drive change management and organizational effectiveness programs related to employee relations. Performance Management
• Lead and oversee performance management processes, including performance improvement plans and coaching interventions.
• Partner with managers to address employee performance concerns while ensuring fairness and consistency.
• Support leadership capability building in managing employee performance and workplace issues. Employee Exit and Workforce Analytics
• Oversee employee exit processes, including exit interviews and trend analysis.
• Analyze employee relations metrics, attrition data, engagement scores, and disciplinary trends.
• Present insights and recommendations to senior leadership to drive continuous improvement. Coaching and Leadership Development
• Conduct one-on-one coaching sessions with managers and employees as needed.
• Mentor HR team members on employee relations best practices and case management.
• Facilitate conflict resolution workshops and leadership training programs. Compliance and Risk Management
• Ensure compliance with applicable labor laws, employment regulations, and company policies.
• Maintain high standards of confidentiality, integrity, and ethical conduct.
• Lead audits and reviews related to employee relations processes and documentation. Qualifications Education




• Bachelor's degree in Human Resources, Psychology, Industrial Relations, Business Administration, or a related field.
• Master's degree or HR certification is preferred. Experience
• Minimum 15 years of progressive HR experience, with significant expertise in Employee Relations, Labor Relations, and Employee Engagement.
• At least 5 years of leadership experience managing Employee Relations functions at a senior level.
• Experience supporting large-scale operations, shared services, BPO, technology, insurance, or multinational environments is preferred. Skills and Competencies
• Strong knowledge of labor laws, employee relations practices, and workplace investigations.
• Excellent conflict resolution, mediation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Proven ability to influence senior leaders and drive organizational change.
• Exceptional communication, presentation, and interpersonal skills.
• High level of integrity, accountability, and professional judgment.
• Ability to work in a fast-paced, dynamic, and evolving business environment.
• Strong project management and execution skills. Why Join Atain?
• Opportunity to shape and lead the Employee Relations function for a growing organization.
• Strategic leadership role with direct impact on employee experience, culture, and business outcomes.
• Collaborative environment focused on innovation, engagement, and people development. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

📌 General Manager (Gurugram)
🏢 Atain
📍 Gurugram