24 Oct
|
InsureX360
|
India
All roles Compliance & QA Analyst Bengaluru / Hybrid Full-time Compliance & Risk
About The Role
This is the role that makes our promise real. You'll sample and score recorded calls against a conduct rubric, flag risk, and feed findings back into agent coaching — building the audit trail our clients' risk committees rely on.
What you'll do
li]:list-disc">
• Score sampled calls daily against a defined conduct rubric
• Flag breaches of calling policy, disclosure or RBI norms
• Maintain clean, client-ready audit documentation
• Spot patterns and recommend script or process fixes
• Support client and regulatory audits with evidence, fast What we're looking for li]:list-disc">
• 2+ years in QA, audit, or compliance — collections or BFSI preferred
• Sharp ear for tone, escalation risk and disclosure gaps
• Meticulous documentation habits
• Familiarity with the RBI Fair Practices Code is a strong plus Why KVJ Agile Care Here, QA isn't a back-office afterthought — it's central to how we win mandates. Your findings change behaviour and protect brands. Sound like you? Send us a short note and your CV. We read every application. Apply now
About The Role
This is the role that makes our promise real. You'll sample and score recorded calls against a conduct rubric, flag risk, and feed findings back into agent coaching — building the audit trail our clients' risk committees rely on.
What you'll do
li]:list-disc">
• Score sampled calls daily against a defined conduct rubric
• Flag breaches of calling policy, disclosure or RBI norms
• Maintain clean, client-ready audit documentation
• Spot patterns and recommend script or process fixes
• Support client and regulatory audits with evidence, rapid What we're looking for li]:list-disc">
• 2+ years in QA, audit, or compliance — collections or BFSI preferred
• Sharp ear for tone, escalation risk and disclosure gaps
• Meticulous documentation habits
• Familiarity with the RBI Fair Practices Code is a strong plus Why KVJ Agile Care Here, QA isn't a back-office afterthought — it's central to how we win mandates. Your findings change behaviour and protect brands.
📌 Compliance & QA Analyst (India)
🏢 InsureX360
📍 India