Role: Microsoft Dynamics 365 Solution Architect

Experience:
12+ Years

Location:
Flexible / Hybrid Role Summary The Microsoft Dynamics 365 Solution Architect will lead the end-to-end design, architecture, and delivery of Microsoft Business Applications solutions spanning Dynamics 365 Customer Engagement (CRM), Dynamics 365 Business Central (ERP), Power Platform, Copilot, and Azure-based integrations. The role requires strong consulting, solutioning, governance, and stakeholder management capabilities to drive successful digital transformation initiatives.

Key Responsibilities
• Lead solution architecture and design across Dynamics 365 CRM, Business Central, Power Platform, and Azure.
• Conduct discovery workshops, business process assessments, and solution envisioning sessions.
• Define future-state business processes, application architecture, data strategy, security model, and integration architecture.
• Architect solutions covering Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain, Operations, and ERP processes.
• Design integrations with ERP, CRM, third-party applications, ISVs, APIs, Azure Integration Services, and Microsoft ecosystem products.
• Provide technical and functional leadership to consultants, developers, and client stakeholders.
• Establish solution governance, best practices, ALM, DevOps, security, and quality standards.
• Support pre-sales activities including RFP responses, effort estimations, solution demonstrations, and executive presentations.
• Drive adoption of AI, Copilot, automation, analytics, and modern business applications. Required Skills
• Strong expertise in Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service,



Marketing/Customer Insights).
• Extensive experience with Dynamics 365 Business Central including Finance, Supply Chain, Inventory, Procurement, Sales, Manufacturing, and Distribution processes.
• Deep knowledge of Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Dataverse).
• Experience with Microsoft Copilot, AI capabilities, and automation solutions.
• Strong understanding of Azure services, integrations, APIs, Logic Apps, Service Bus, Functions, and middleware platforms.
• Experience in data migration, master data management, reporting, and analytics.
• Knowledge of solution lifecycle management, DevOps, governance, and security frameworks.
• Strong consulting, stakeholder management, and executive communication skills. Preferred Qualifications
• Microsoft Certified: Dynamics 365 Solution Architect Expert.
• Business Central Functional or Technical certifications.
• Power Platform Solution Architect certification.
• Experience leading large-scale global ERP and CRM transformation programs.
• Exposure to Manufacturing, Retail, Distribution, Financial Services, or Skilled Services industries. Key Competencies
• Enterprise Solution Architecture
• Dynamics 365 CRM & Business Central
• Power Platform & AI/Copilot
• Business Process Transformation
• Integration & Data Architecture
• Pre-sales & Solutioning
• Program Governance
• Executive Stakeholder Management
• Delivery Leadership & Mentoring Ideal Profile: A seasoned Microsoft Business Applications leader capable of architecting enterprise-wide CRM, ERP, Power Platform, AI, and integration solutions while providing strategic guidance throughout the sales, implementation, and support lifecycle.

📌 MS Dynamics 365 Solution Architect (India)
🏢 Zensar Technologies
📍 India