Responsibilities Direct Responsibilities Service Level Agreement Coordinator
· Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries
· Ability to work in an international environment
· Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers
· Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.
· Production of KPIs on SLAs (IC -Internal Contract)
· Scheduling, Preparing and leading Committee meetings.
· Co-ordinate with Legal and Compliance teams
· Adapt as per regulatory requirements.
· To initiate the contract once purchase or in-house application is deployed.
· Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc
· Actively contributes to the overall governance of the SLA. (IC -Internal Contract)
· To manage the controls that are executed on SLA (IC -Internal Contract) Contributing Responsibilities
· Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT Office, the Project Manager and the Beneficiaries Technical & Behavioral Competencies




· 10 years of relevant working experience in SLA (IC -Internal Contract)
· Fluency in English both oral and written (mandatory)
· Ability to work in an international workplace
· Knowledge of Legal documentation, Data Protection (GDPR), IT Security
· PPT, Excel also Power BI will be helpful Specific

Qualifications:
Legal background or knowledge Experience Level: At least 10 years Skills Referential (Required knowledge, skills and abilities)
· Attention to detail / rigor
· Client focused
· Ability to collaborate / Teamwork
· Ability to deliver / Results driven Technical

Skills:
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· 10 years of relevant working experience in SLA (IC -Internal Contract)
•
· Fluency in English both oral and written (mandatory)
•
· Ability to work in an international environment
•
· Knowledge of Legal documentation, Data Protection (GDPR), IT Security
•
· PPT, Excel also Power BI will be helpful Behavioral

Skills:
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· Good communication with internal and onshore stakeholder Management.
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· Thrives in collaborative environment with Customer-focused mindset.
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· Teamwork and Initiative mindset Education Level: Bachelor Degree or equivalent

Location:
Chennai

📌 SLA-IC Co-Ordinator (Chennai)
🏢 BNP Paribas
📍 Chennai