Job Summary We are looking for an experienced and customer-focused Food & Beverage Service Manager to oversee the day-to-day service operations of restaurants, bars, banquets, and other F&B; outlets. The candidate will be responsible for maintaining high service standards, managing F&B; staff, ensuring guest satisfaction, controlling operational costs, and coordinating with the kitchen and other departments. The ideal candidate should have strong experience in hotels, restaurants, banquet operations, weddings, events, and high-volume F&B; service.

Key Responsibilities
F&B; Operations
• Manage day-to-day operations of restaurants, banquet halls, bars, and other F&B; service areas.
• Ensure smooth and efficient service during breakfast, lunch, dinner, banquets, events, and special functions.
• Maintain high standards of food and beverage service, presentation, and guest experience.
• Ensure all outlets are properly set up before service.
• Monitor table setup, mise-en-place, service equipment, cutlery, crockery, glassware, and linen.
• Coordinate with the kitchen to ensure timely and smooth food service.
• Monitor food quality, presentation, portioning, and service timing.
• Handle VIP guests and special guest requirements professionally. Banquet & Event Operations
• Plan and execute F&B; services for weddings, conferences, corporate events, parties, and other banquets.
• Coordinate with the Banquet, Kitchen, Housekeeping, Stewarding, and Events teams.
• Review event requirements, menus, seating plans, service styles, and timelines.
• Ensure adequate manpower and equipment for large-scale events.
• Supervise service during events and resolve operational issues immediately.
• Ensure smooth coordination between event organizers, guests, kitchen, and service teams. Guest Experience
• Ensure exceptional guest service and maintain high hospitality standards.




• Interact with guests to understand feedback and service requirements.
• Handle guest complaints and service recovery professionally.
• Ensure VIP and repeat guests receive personalized attention.
• Monitor guest satisfaction and identify opportunities for service improvement.
• Maintain professional relationships with regular customers and corporate clients. Team Management
• Supervise, train, and motivate F&B; service staff.
• Prepare duty rosters, shift schedules, and manpower allocation.
• Conduct pre-shift briefings and communicate daily priorities.
• Train employees on service standards, SOPs, menu knowledge, grooming, hygiene, and guest handling.
• Monitor employee performance and maintain discipline.
• Ensure adequate staffing during peak hours and events.
• Conduct performance reviews and provide coaching to team members. Cost & Revenue Management
• Monitor F&B; sales, operational costs, and departmental performance.
• Support management in achieving F&B; revenue and profitability targets.
• Monitor wastage, breakage, pilferage, and unnecessary consumption.
• Ensure proper handling and control of F&B; inventory.
• Coordinate with Stores, Purchase, and Accounts for stock and billing-related matters.
• Monitor billing accuracy and ensure proper authorization for discounts, complimentary items, and adjustments. Hygiene & Compliance
• Ensure compliance with food safety, hygiene, sanitation, and company standards.
• Coordinate with Kitchen and Stewarding teams to maintain cleanliness.
• Ensure proper handling of food, beverages,



equipment, crockery, and glassware.
• Ensure staff follow grooming, hygiene, and safety standards.
• Support internal inspections and audits. Reporting & Coordination
• Prepare daily, weekly, and monthly F&B; operational reports.
• Monitor sales, covers, average guest spend, complaints, and service performance.
• Coordinate with Kitchen, Stewarding, Stores, Purchase, Housekeeping, Accounts, and Front Office.
• Maintain proper records of events, guest feedback, incidents, and operational issues.
• Report significant issues and performance updates to senior management. Candidate Requirements
• Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
• 5–8 years of relevant experience in F&B; service operations.
• Strong experience in Hotels, Restaurants, Banquets, Resorts, or large-scale F&B; operations.
• Experience handling weddings, conferences, corporate events, and high-volume banquet operations is preferred.
• Solid knowledge of food and beverage service standards.
• Good understanding of restaurant and banquet operations.
• Strong leadership and team-management skills.
• Excellent guest-handling and communication skills.
• Knowledge of POS/F&B; management systems.
• Good understanding of F&B; cost control and inventory management.
• Ability to work flexible shifts, weekends, and holidays. Key Skills
• Food & Beverage Service Management
• Restaurant Operations
• Banquet & Event Management
• Guest Relations
• VIP Guest Handling
• Team Management
• F&B; Cost Control
• Revenue Management
• Menu & Service Knowledge
• Staff Training
• Inventory Coordination
• Food Safety & Hygiene
• Complaint Handling
• POS / F&B; Software

Skills:
operations,service standards,events,banquet operations,hygiene

📌 Food and Beverages service manager (Mumbai)
🏢 Neuraleap Group
📍 Mumbai