• Act as a SME/coach/mentor and manages mid-size teams
• First level escalation client/team members
• Make sure all the documentations are completed
• Introducing process metrics and reporting on a weekly, monthly and quarterly basis
• Review/QC tasks performed by associates
• Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
• Handles daily /weekly calls Responsibilities
• Act as a SME/coach/mentor and manages mid-size teams
• First level escalation client/team members
• Make sure all the documentations are completed
• Introducing process metrics and reporting on a weekly, monthly and quarterly basis
• Review/QC tasks performed by associates
• Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
• Handles daily /weekly calls Qualifications MBA/Semi qualified Chartered Accountant/Post graduation with 6-8 years of experience

📌 Lead Assistant Manager (Noida)
🏢 EXL
📍 Noida