Key Responsibilities
Pricing &
Quotation Management
Rate Procurement: Negotiate block-space agreements (BSAs) and ad-hoc spot rates with major airlines, GSA (General Sales Agents), and charter operators for both export and import lanes.
Tender &
Spot Quotations:

Formulate competitive rate proposals for sales teams and direct key accounts, factoring in airline buy-rates, local handling charges (GHA), trucking, and customs brokerage.
Margin Optimization: Ensure optimal gross profit (GP) margins on every quote without losing out on market competitiveness.
Operations &
Execution (Import &
Export)
End-to-End Coordination: Oversee movement for both Air Export (booking, routing, airport delivery, airline documentation, Master/House Air Waybills - MHAW/HAWB) and Air Import (flight tracking, airline manifest clearance, breakdown, delivery orders, and transshipment).
Compliance &
Regulatory Standards:

Ensure strict adherence to customs regulations, TACT rules, and Dangerous Goods (IATA-DGR) handling guidelines.
Exception Management: Handle flight delays, offloads, custom holds, or cargo damage proactively, offering immediate alternate routings.
Customer Service &
Account Management
Client Escalation Point: Act as the primary escalation contact for major accounts regarding service quality,



billing discrepancies, or operational delays.
Proactive Tracking: Ensure the customer service desk delivers timely shipment status milestones (departure, arrival, delivery updates) to clients.
Cross-Functional Collaboration: Coordinate seamlessly with co-loaders, overseas agents, ground handlers, and internal sales/finance teams.
Financial Control &
Commercials
P&L; and Billing Oversight: Review job files to ensure accurate billing, timely debit/credit note issuances, and minimization of revenue leakage.
Carrier Invoicing &
Cost Control:

Verify airline purchase invoices against agreed buy-rates to streamline vendor payments.

Key Skills &
Competencies
Domain Knowledge: Comprehensive understanding of global airport hubs, airline routing, unit load devices (ULDs), and Incoterms.
Certifications: IATA Dangerous Goods Regulations (DGR) and Cargo Introductory Course certifications are heavily preferred.
Software Proficiency: Experience with forwarding ERP tools like CargoWise, SAP, or specific air operations modules.
Analytical &
Negotiation Skills:

Solid pricing acumen to interpret market rate fluctuations, peak-season surcharges, and fuel adjustments (BAF/FAF).

📌 Am/ Dm Customer Servie & Operations Air Freight Mumbai (India)
🏢 Strategic Executive Search
📍 India