Company Description EduRun Group is a technology-focused organization that provides customized IT services and consulting solutions to support business growth. The team works closely with clients to optimize operations, streamline processes, and drive sustainable success in a rapid-changing digital landscape. EduRun Group delivers cutting-edge software solutions and digital experiences that help elevate brands and bring impactful products to market.

Guided by a vision to set current industry standards, the company focuses on innovation, exceptional user experiences, and empowering businesses for a digital future.

Job Role – CRM Executive

Department: CRM & Collection

Location: Delhi NCR

Job Type: Field Job

Experience: Minimum 1 Year or Fresher

Salary: 3.5 lpa

Job Summary

We are looking for a proactive CRM Executive to manage B2B client relationships, resolve customer concerns, ensure timely invoice collections, and improve customer retention. The role involves regular field visits across Delhi NCR, payment follow-ups, billing coordination, and collaboration with internal teams.

Key Responsibilities




Manage B2B client relationships throughout the service lifecycle.
Handle customer queries, complaints, and billing-related issues.
Conduct regular field visits and follow up on outstanding payments, invoices, TDS, and GST.
Track collections, payment commitments, overdue accounts, and renewals.
Coordinate with Billing, Accounts, Sales, Technical, and Operations teams.
Support customer retention, reduce churn, and identify upselling and cross-selling prospects.
Maintain collection records and prepare regular follow-up and performance reports.
Achieve assigned collection, CRM, and customer retention targets.

Requirements
Minimum 1 year of experience in CRM, client servicing, collections, sales, or a related field.
Strong communication, negotiation, and problem-solving skills.
Comfortable with field visits across Delhi NCR.
Good follow-up, coordination, and customer relationship management skills.
Basic knowledge of MS Excel and CRM tools.
Target-oriented, customer-focused, and able to work independently.

📌 Crm Executive Delhi
🏢 EduRun Group
📍 Delhi