Key Responsibilities
Maintain and update customer information in the CRM system.
Handle customer inquiries, complaints, and feedback through calls, emails, and other communication channels.
Follow up with customers to ensure satisfaction and resolve outstanding issues.
Manage customer data, leads, and sales-related records accurately.
Coordinate with the sales, marketing, and customer support teams.
Conduct follow-up calls, send reminders, and share relevant updates with customers.
Support customer retention, engagement, and loyalty programs.
Generate CRM reports and track customer interactions and follow-ups.
Monitor customer satisfaction and identify opportunities to improve the customer experience.
Ensure timely resolution of customer issues and maintain professional communication

Required Skills and Qualifications




Graduate in any discipline; a business or marketing background is preferred.
Positive verbal and written communication skills.
Basic knowledge of MS Excel, MS Office, and CRM software.
Strong customer service and problem-solving abilities.
Positive organizational skills and attention to detail.
Ability to manage multiple tasks and meet deadlines.
A positive attitude and customer-oriented approach.

Pay: ₹21,000.00 per month

Advantages
Paid time off

Experience
CRM software: 3 years (Preferred)

Language
Hindi (Preferred)
English (Preferred)

Location
Raipur, Chhattisgarh (Preferred)

Work Location: In person

📌 Crm Executive Raipur (India)
🏢 CRYSTAL POLYWORK
📍 India