23 Oct
|
NTT Data
|
India
Greetings from NTT DATA,
In these roles, you will be responsible for:
Managing domain, process, compliance and refreshers training programs (as applicable).
Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
Managing content (SOPs and training materials) as per NTT/client standards.
Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
Reporting training progress and training dashboards to management.
Requirements for this role include:
Overall 12+ year(s) of experience in BPO, and process training.
5+ year(s) of experience in the BPO that require an understanding of BPO, concepts and process.
5+ years(s) of experience in managing recent hire, refresher and compliance training for team members in BPO.
📌 Bpo Training Manager Ntt Data Chennai (India)
🏢 NTT Data
📍 India