Completing end to end Targets.
Outbound call process (min. 100 - 150 calls in a day).
Fetching out References. Completing 2 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Fetching out References and taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.

Role: Sales Support & Operations - Other,

Industry Type: Education / Training,

Department: Sales & Business Development,

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Customer Support

Voice ProcessDomestic Voice ProcessCustomer RelationshipQuery HandlingQuery ResolutionIssue Resolution

📌 Customer Support Executive Jaipur
🏢 Hike Education
📍 Jaipur