23 Oct
|
Slikk
|
Bengaluru
Joining: Immediate joiners preferred
Handle customer queries through chat and phone calls.
Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
Resolve customer issues promptly with a customer-first approach.
Coordinate with internal teams to resolve escalations.
Maintain accurate records of customer interactions.
Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
Follow company policies and service standards.
Requirements
Hindi proficiency is mandatory.
Valuable English communication skills.
Comfortable handling both chat and voice support.
Positive communication and problem-solving skills.
Basic computer skills.
Ability to multitask and handle customers patiently.
Willingness to work in rotational shifts and rotational weekly offs.
Freshers are welcome to apply.
Immediate joiners preferred.
📌 Customer Support Executive Bengaluru
🏢 Slikk
📍 Bengaluru