Handling Dialer Platform.
Real time monitoring.
Campaign & ID Creation and user skills mapping.
Implementing & maintaining dialing strategy as per business requirements & initiate required campaign changes.
Analyzed the call flow to make the necessary recommendation to improve call handling.
Analyzed dialer output data to identify potential problem & issues.
Prepared reports & maintaining trackers on a daily basis & share with the business team.
Perform UAT for recent implementation.
Resolved production issues with the assistance of various departments.
PRI & SIP validation.
Monitoring Network /Telephony
📌 Executive Application Support Ahmedabad (India)
🏢 HDB Financial Services
📍 India
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