Roles and Responsibility
Manage and oversee the daily operations of the network services team to ensure high-quality customer service.
Develop and implement process improvements to increase efficiency and reduce costs.
Collaborate with cross-functional teams to resolve complex technical issues and enhance customer satisfaction.
Analyze customer feedback and provide insights to improve overall customer experience.
Ensure compliance with industry standards and regulatory requirements.
Lead and motivate a team of customer service professionals to achieve operational excellence.

Job Requirements
Minimum 2 years of experience in operations management or a related field.
Robust knowledge of network services, customer service operations, and hybrid networks.
Excellent communication, problem-solving, and leadership skills.
Ability to work in a quick-paced environment and adapt to changing priorities.




Solid analytical and decision-making skills with attention to detail.
Experience with customer relationship management tools and software.
Educational qualification: Any Graduate.

Role: Customer Service,

Industry Type: Telecom / ISP,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills customer service operations customer serviceoperationssalescustomer supportcustomer carebusiness developmentcommunication skillscustomer relationshipcustomer handlingcustomer retentionclient relationship managementbpocrm

📌 Consultant Hybrid Network Services Customer Service Operations Mumbai
🏢 Tata Communications
📍 Mumbai