Coordinator Sea Import Clearance:
To receive pre-alert documents from Customers/Freight Forwarders and forwarding / sharing those with Manifesting Team for checklist drafting.
To communicate with customer for further requirement related to their import goods & arranging final approval of checklist for BE manifestation/submission.
To look & follow-up further clearance planning, arrangement of SL debit note, CFS charges, Stamp Duty, Customs Duty etc.
Vouchers Bookings in system & forwarding payments requisition to the account department.
To prepare & maintain DSR as per customer/s requirement.
To keep follow-up for DO, Vendors’ Invoices, closing of Not over Cheques & Suppliers Bill in system.
To keep follow-up for shipping Line’s Security Deposits, Invoices, refund.
To keep follow-up with Transporter for their Invoices, LR copy, Empty Drop-off charges etc.
To be responsible to establish proper communication & coordination with Customers, SL, CFS,



Transportation, CFS staff, Testing Agencies etc.

Coordinator Air Import Clearance:
Looking into the pending activity reports & action on the same
Update the reports properly and followup on regular basis for clearance on Priority basis.
Follow-up with Consignee for pending payments and coordinate with Credit control department.
Implement ways for expense control
Oversee the billing of large shipments
Build solid relationship with Consignee / CFS / AIRLINES
For any escalations – follow the escalation matrix
Get involved directly into major business & shipments
Strongly follow the SOP for all customers
Plan daily work and prioritize the same as the need be.
Work efficiently towards achieving the department Service Excellence

📌 Customer Service Executive Import Clearance Mumbai
🏢 Jeena
📍 Mumbai