Job highlights
. Top 5 skills (Must have )
. were seeking a energetic Customer Experience Champion to be the face of our brand and the voice of our users

we're seeking a energetic Customer Experience Champion to be the face of our brand and the voice of our users. In this pivotal role, you'll ensure our customers - from savvy students to seasoned educators - have an exceptional journey with our product.

What you'll Do

-Provide white-glove support across multiple channels (chat, email, phone) with a focus on delighting users

-Become a product expert, guiding customers to unlock the full potential of our platform

-Collaborate with our Product and Engineering teams to shape the future of education technology





-Analyze user feedback and transform insights into actionable product improvements

-Proactively identify opportunities to enhance the customer experience

Top 5 skills (Must have )

-A bachelors degree or equivalent practical experience

-Excellent communication skills in English (additional languages are a plus!)

-Tech-savviness and the ability to quickly learn current tools

-A problem-solving mindset and the drive to go above and beyond for customers

-Adaptability and enthusiasm for working in a high-growth startup

📌 Customer Service Executive Pune
🏢 Walnut School
📍 Pune