Company: Emo Matrix

Department: Customer Service & Support

Experience: Fresher

Working Days: Monday to Saturday (6 days a week)

Working Hours: 10:00 AM – 7:00 PM

Location: Noida

Job OverviewEmo Matrix is looking for enthusiastic and customer-oriented freshers to join our Customer Service team. The candidate will be responsible for assisting enrolled learners, resolving queries, providing timely updates, and ensuring a smooth learning experience.

Key Responsibilities
Handle learner queries through calls, WhatsApp, and other communication channels.
Assist enrolled learners with course details, class schedules, study materials, and academic updates.
Provide timely follow-ups and ensure queries are resolved efficiently.
Coordinate with internal academic and operations teams to address learner concerns.
Maintain accurate records of customer interactions and follow-ups.
Ensure a positive learner experience through skilled and polite communication.
Follow company processes and meet daily productivity and service quality targets.





Required Skills
Good verbal and written communication skills.
Basic knowledge of computers, email, and MS Office/Google Sheets.
Robust listening, problem-solving, and interpersonal skills.
Patience, a positive attitude, and a willingness to learn.
Ability to manage multiple queries and follow-ups efficiently.

Eligibility
Freshers from any graduate background may apply.
Candidates with a customer-first mindset and a willingness to build a career in customer service are encouraged to apply.
Prior experience is not mandatory; training will be provided.

What We Offer
On-the-job training and guidance.
Opportunity to develop communication and customer relationship management skills.
Qualified growth opportunities within the organisation.
A supportive and learning-oriented work environment.

Interested candidates can apply with their updated CV.

📌 Customer Service Representative Noida
🏢 ️ Emo Matrix Group™
📍 Noida