We’re Hiring — Customer Service Representative

Location: Andheri

Employment Type: Full time

Company: Roology

About Roology

Roology is a growing fashion and ecommerce brand focused on delivering premium customer experiences through quality products, smooth operations, and strong community-driven branding. We are building a fast-moving team that values ownership, creativity, and execution.

Roology is looking for a Client service representative to manage customer communication, coordinate with vendors, and ensure smooth order execution from inquiry to delivery.

This role is ideal for someone who is organized, detail-oriented, calm under pressure, and comfortable handling customer interactions across WhatsApp, Instagram DMs, and email.

Responsibilities
Handle inbound client communication (WhatsApp, Instagram DMs, email)
Manage customer orders end-to-end:

Inquiry → sizing consultation → confirmation → dispatch → feedback




Coordinate with vendors for production updates and follow-ups
Handle customer support and grievance resolution professionally
Track deliveries and reduce RTOs through courier follow-ups
Maintain and update operational/order management sheets
Ensure smooth communication between clients, vendors, and internal teams

Requirements:
Fresher or up to 1 year of experience
Solid written and verbal communication skills
Detail-oriented and highly organized
Ability to handle customer issues calmly and professionally
Comfortable with Google Sheets/Excel
Fashion/ecommerce industry knowledge is a bonusWhat We’re Looking For:
Quick learner
Responsible and proactive
Strong coordination and multitasking skills
Ownership mindset

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Representative Andheri West
🏢 Roology
📍 Andheri West