About ITH

ITH curates and operates distinctive boutique stays across India – from chic hostels to historic havelis to design-led cottages. Each property is selected for its story, setting, and soul. Our latest launch in Varanasi is a heritage haveli overlooking the historic Luxmi Kund – a rare blend of characterful architecture, cultural depth, and intimate hospitality.

Role Overview

As Guest Experience & Operations Manager , you’ll lead the daily operations of our Varanasi property. This is a full-spectrum role covering front desk duties, guest experience, local coordination, and on-ground reporting. You’ll serve as the property’s primary host and representative, ensuring that each guest enjoys a seamless, soulful stay. You will report directly to the Cluster Manager and collaborate with ITH’s central support teams.

Key Responsibilities
Manage check-ins, check-outs, guest communication, and room allocations
Respond promptly to booking inquiries across platforms (email, phone, WhatsApp)
Ensure smooth day-to-day operations and uphold ITH service standards
Coordinate with housekeeping, kitchen,



and maintenance teams
Maintain accurate guest records, logs, inventory, and basic reporting
Monitor and report property issues, repairs, or escalations
Support guest requests, rituals, or experiences hosted on the premises
Handle basic local vendor or staff coordination where needed
Represent the ITH brand with warmth, reliability, and accountability

Who We’re Looking For
3–7 years’ experience in guest services, front desk, or property operations
Robust communication skills in English and Hindi
Well-organised, punctual, and proactive
Confident with basic tech tools (calendar, PMS, email, WhatsApp)
Warm and composed personality with a genuine hosting instinct
Comfortable working independently and holding property-level responsibility
Prior experience in boutique stays or heritage hospitality is a plus

Start Date: Immediately Location: The Heritage at Luxmi Kund by ITH Stays, Varanasi

Reports to: Cluster Manager – ITH

📌 Guest Experience & Operations Manager Varanasi
🏢 ITH Stays
📍 Varanasi