Role & responsibilities
1015 years of experience in Lead Application Support or Technical Support Lead roles.
Strong experience in the Banking/Financial Services domain.
Hands-on troubleshooting experience with REST APIs and Microservices.
Positive understanding of AWS Infrastructure and cloud-based application support.
Expertise in monitoring and observability tools such as Datadog and Dynatrace.
Experience in Incident Management, RCA, Problem Management, and Production Support.
Ability to lead critical incidents and coordinate with cross-functional teams.
Robust communication and stakeholder management skills.

Preferred Skills:
Exposure to CI/CD, DevOps practices, Docker, Kubernetes, Splunk, or ELK.
Experience supporting Payments, Cards, Lending, or Digital Banking applications.
Robust L2 Application/Production Support experience
Functional support and business journey understanding
Major incident troubleshooting and RCA ownership
API/microservices troubleshooting
Logs, monitoring, and observability experience
Experience supporting critical banking/financial or equivalent high-availability applications
Strong stakeholder and production incident management capability

📌 Incident Managment Application Suppport Lead Bengaluru (India)
🏢 ITC Infotech
📍 India