• Experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting complex batch processing and job scheduling issues.
• Strong understanding of release management and testing lifecycle support.
• Experience leading incident resolution and root cause analysis efforts.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced operational support environment.
• Ability to coordinate across multiple technology teams and business stakeholders.
• Excellent verbal and written communication skills
• Provide technical leadership and oversight for batch processing and test environment operations.
• Serve as the primary escalation point for complex batch failures and environment-related issues.
• Coordinate monthly, quarterly, and major release support activities.
• Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues.
• Support and oversee data refresh and environment maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch workloads.
• Review and improve operational procedures, standards, and documentation.
• Partner with offshore support teams to ensure effective knowledge transfer and operational consistency.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration, deployment, and change management processes.
• Develop and analyze KPI metrics, service performance reporting, and operational dashboards.




• Collaborate with application development, infrastructure, and business teams to ensure successful delivery of testing and release activities.
• Identify opportunities for automation, operational efficiencies, and process improvements.
• Participate in audit, compliance, and risk management activities as required.
• Provide functional leadership and day-to-day guidance to offshore team members when required.
• Act as a team lead during critical incidents, release activities, and high-priority operational events.
• Coordinate work assignments, escalations, and communication between offshore resources, application teams, infrastructure teams, and business stakeholders.
• Ensure operational procedures, standards, and support processes are consistently followed across the team.
• Assist management in prioritization, workload balancing, knowledge transfer, and operational readiness activities
• Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.
• Experience utilizing ESP workload automation and scheduling tools.
• Experience with ChangeMan software configuration and release management processes.
• Familiarity with test setting management and data refresh procedures.
• Experience creating and presenting KPI dashboards, metrics, and operational reporting.
• Knowledge of ITIL-based incident, problem, change, and service management processes.
• Experience supporting large-scale enterprise mainframe environments.
• Experience leading offshore teams and coordinating global support models.
• Exposure to automation and process improvement initiatives.
• Previous experience serving in a technical lead or team lead capacity.

📌 Senior Mainframe Technical Lead (Hyderabad)
🏢 Infosys
📍 Hyderabad