• Extensive experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting complex batch processing and job scheduling issues.
• Experience leading technical teams or serving in a lead support capacity.
• Strong understanding of batch scheduling, workload automation, and test environment support processes.
• Demonstrated experience managing escalations and coordinating incident resolution efforts.
• Robust analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced operational support environment and collaborate across multiple teams.
• Provide technical leadership and guidance to offshore batch support personnel.
• Coordinate 24x7 operational support across all shift teams.
• Serve as the primary escalation point for complex batch processing and environment-related issues.
• Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.
• Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.
• Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.
• Monitor, analyze, and resolve batch job failures and performance issues.
• Lead root cause analysis efforts and drive corrective actions for recurring problems.
• Execute and oversee data refresh and environment maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch processes.




• Monitor workload automation and scheduling activities using ESP.
• Support software migration and deployment activities using ChangeMan.
• Generate, review, and present KPI and operational reporting metrics.
• Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers.
• Coordinate with application, infrastructure, release management, and business teams to ensure service continuity.
• Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities.
• Facilitate knowledge transfer and onboarding activities for offshore team members.
• Develop and maintain operational procedures, technical documentation, and support runbooks.
• Drive process improvement and automation initiatives to improve operational efficiency and service quality.
• Assist management with resource planning, workload management, prioritization, and operational readiness activities.
• Support monthly and major release activities, ensuring successful execution of batch processing requirements.
• Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.
• Experience utilizing ESP workload automation and scheduling tools.
• Experience with ChangeMan software configuration and release management processes.
• Familiarity with data refresh procedures within testing and non-production environments.
• Experience creating KPI dashboards, metrics, and operational reporting.
• Knowledge of incident, problem, and change management processes.
• Experience supporting large-scale enterprise mainframe environments.
• Proven experience leading offshore support teams.

📌 Mainframe Technical Lead (Hyderabad)
🏢 Infosys
📍 Hyderabad