Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.) Skill Profile:
• Solid client facing skills
• Strong communication skills and experienced in communication at executive level
• Strong Process Analysis / Requirement gathering skills
• Fluent English
• Experience in architecting and Solution consulting
• Experience in ServiceNow solution design and transformation roadmap
• Ideally, Consulting experience and/or certification as Technology Architect
• Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
• Technology Architect certification preferred
• IT Operations experiences
• ITIL Foundation is preferred
• Coordination, negotiation, and persuasion skills
• Ability to work with all levels of client and internal resources
• Strong verbal and written communication skills with the ability to communicate technical information in non-technical language Roles and

Responsibilities:
• Manage and coordinate involved technology teams in on
- and offshore locations across multiple regions
• Develop technical solution design and create corresponding cost estimates
• Present and discuss solutions with client executives
• Present technology solution to internal executive approvers
• Help clients to simplify and improve their operations by developing business cases,



analysing clients as-is processes and creating technology solutions that support the client business drivers
• Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
• Act as customers’ key contact on the proposed technology solution
• Responsible for creating SOW for the proposed solution
• Responsible for transitioning the solution to the Build team for implementation upon contract signature
• Assist the sales team in the qualification of customer needs
• Participation across the sales lifecycle on acquiring strategic customers
• Provide mentoring and training to peers, colleagues and partners
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POV
• Staying current on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
• Act as the subject matter expert at Executive briefings / marketing events

📌 ServiceNow Presales Solution Architect (Noida)
🏢 HCLTech
📍 Noida