24 Oct
|
Kotak Life
|
Mumbai
Role: Voice Inbound Officer
Education:
Graduate
Experience:
0 – 3 years Department: Customer Services Work
Location:
Goregaon East, Mumbai
• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update our internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to their query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transaction
• Support a positive work place workplace adhering to organizational policies
📌 Customer Service Executive (Mumbai)
🏢 Kotak Life
📍 Mumbai