Handling Dialer Platform.
Real time monitoring.
Campaign & ID Creation and user skills mapping.
Implementing & maintaining dialing strategy as per business requirements & initiate required campaign changes.
Analyzed the call flow to make the necessary recommendation to improve call handling.
Analyzed dialer output data to identify potential problem & issues.
Prepared reports & maintaining trackers on a daily basis & share with the business team.
Perform UAT for current implementation.
Resolved production issues with the assistance of various departments.
PRI & SIP validation.
Monitoring Network /Telephony