About the Role

We are looking for an experienced, hands-on IT Manager to take full ownership of our IT infrastructure. You will keep our servers, network, email, and business applications running smoothly, protect company data, and lead a small support team. You should be comfortable with both day-to-day troubleshooting and planning, vendor management, and reporting.

Key Responsibilities

Servers and Network
Manage Windows Server (2012/2016/2019), Active Directory, DNS, DHCP, and file sharing.
Maintain LAN, Wi-Fi, switches, and routers, and coordinate with ISPs on connectivity issues.

Security and Backup
Configure and monitor firewalls (Sophos, SonicWall, Cyberoam), including policies, content filtering, and VPN.
Manage antivirus and patch updates (Quick Heal, eScan, Symantec).
Run daily backups on server, NAS, or Acronis, and test restores regularly.

Email and Cloud
Administer Office 365 and Google Workspace: user creation, licences, OneDrive/Teams access, and mailbox backup for exiting staff.
Support video conferencing (Teams/Zoom) for meeting rooms.

User Support and Hardware
Lead helpdesk support for Windows and Mac desktops and laptops (HP, Dell, Lenovo), printers, CCTV,



biometric systems, and smartboards.
Set up new systems, install software, and provide remote support.
Support SAP / ERP users in coordination with vendors.

Management
Maintain hardware, software, and licence inventory, and track warranties and AMCs.
Negotiate with vendors and follow up on service commitments.
Guide the IT team and share regular IT reports with management.

Who You Are
8 to 15 years of IT experience, with at least 3 years as IT In-charge, IT Manager, or System Administrator
Graduate or diploma in IT / Computer Science / Hardware and Networking (CCNA or MCSE preferred)
Solid troubleshooting skills with a focus on minimum downtime
Transparent communicator who works well with staff, management, and vendors
Reliable, organised, and ready to handle urgent issues
Experience in schools, design/media, real estate, or manufacturing is a plus

What We Offer
Stable, full time role with ownership of the IT function
Salary as per experience and industry standards
Support for certifications and skill growth

📌 It Manager Surat
🏢 KarmaCPA Services
📍 Surat