23 Oct
|
Talentfleet Solutions
|
Bengaluru
23 Oct
Talentfleet Solutions
Bengaluru
Serve as the first point of contact for support requests via the Service Portal and phone.
Clarify, screen, and resolve user-reported issues.
Maintain and update support documentation and knowledge base articles.
Provide 2nd level support for a wide range of business-critical applications.
Liaise with internal product teams and external vendors to coordinate issue resolution.
Requirements
Experience with ITSM tools and support processes.
Excellent communication skills in English—both spoken and written.
A knack for explaining technical issues in a transparent, user-friendly way.
Awareness of cybersecurity principles and best practices.
The ability to stay calm under pressure and prioritize tasks effectively.
A self-driven and accountable approach to work.
Flexibility to adapt in a energetic, fast-paced setting.
📌 It Support Specialist Bengaluru
🏢 Talentfleet Solutions
📍 Bengaluru