Welcome patients and visitors, verify identification and insurance details, and guide individuals to the appropriate departments or waiting areas.
Call &
Schedule Management:
Answer multi-line phone systems, route inquiries, and schedule, confirm, or reschedule patient appointments.
Administrative &
Record Keeping:
Update electronic health records (EHR), assist patients with medical or intake forms, and maintain strict confidentiality in compliance with privacy regulations.
Billing &
Payments:
Collect co-pays, process payments, and verify insurance eligibility.
Facility Support: Maintain a clean reception area and monitor office inventory or supplies.