Role - Operations Executive

No of Opening - 5

Location - Thane, Ghatkopar, Chunabhatti, Lower Parel, Bhandup

About the Role:
The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

A. Core Operations
Ensure availability of trained & certified technicians as per guidelines.
Coach technicians to improve service quality, retention, and SOP compliance.
Conduct daily stand-up meetings; communicate safety & job-specific instructions.
Ensure availability of tools, materials, and proper stock management as per SOP.
Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target.

B. Advanced Operations
Conduct Pest Audits (PMI)



as per iCABS (QSRs & small accounts).
Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
Monitor technician-wise CO trends; skill-up underperformers.
Track material usage.
Maintain stock levels aligned with APL and reduce near-expiry wastage.
Drive service & product leads through coaching and on-the-job support.
Monitor service productivity, efficiency, and input costs across sites.

Role: Operations - Other, Industry Type: Facility Management Services, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: B.Sc in Agriculture, Geology, Bio-Chemistry, Biology, Forestry, Botany, Chemistry, Botany Zoology and Chemistry, Zoology, Horticulture, Geography Key Skills Skills highlighted with ‘‘ are preferred keyskills Client Support Client OnboardingService OperationsField OperationsTeam HandlingClient Interaction

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