Install, set up, and configure network and standalone printers, scanners, and multifunction devices (MFDs)
Ensure compatibility with plant systems and network settings.
Diagnose and repair hardware issues (e.g., paper jams, roller failures, fuser errors, etc.)
Resolve software problems, including driver issues, printing queue errors, and network connectivity
Handle firmware updates and printer resets.
Perform preventive maintenance on printers and related devices to avoid downtime
Regularly check printer performance and consumable levels (toners, drums, etc.)
Maintain service logs and equipment history
Assist plant staff with printer operations and minor issues
Train users on printer functions, including scan-to-email, duplex printing, and secure print options etc.

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Perform basic network cabling, patching, and connectivity checks for networked printers
Work with IT/network teams to ensure printers are properly mapped and connected




Track printer assets, serial numbers, and deployment locations
Manage inventory of printer consumables and spare parts
Ensure compliance with IT policies and data protection guidelines (especially for printers with memory).
Document incidents, repairs, and configurations for audits and future reference.
Coordinate with OEM vendors and suppliers for L2/L3 support related calls and provide regular update to the Team lead or OPaL EIC in-charge.
Coordinate with Managed Printing Service vendor on escalated issues for resolution on time-to-time basis.
Coordinate with Managed Printing Service vendor for regular PM activity & verify print counting for heavy duty MFP on monthly basis as single point of contact (SPOC).
Liaise with IT or operations teams for recent deployments and relocations of printers.

📌 Printer Engineer Gujarat
🏢 3i Infotech
📍 Gujarat