Lead and manage regional service operations to ensure productive after-sales support across the assigned territory.
Drive customer satisfaction through timely resolution of service complaints and escalations.
Manage and monitor the performance of ASIs, Service Engineers, and ASP/SSP service partners.
Ensure compliance with service KPIs, warranty processes, inventory controls, and audit requirements.
Strengthen service capabilities through technical training, market engagement, and continuous process improvement.
Oversee service coverage, manpower productivity, and operational performance across the region.
Ensure timely closure of warranty claims and customer complaints within defined TAT and SLA parameters.
Conduct regular performance reviews, audits, and stock reconciliations for ASP/SSP networks.
Monitor customer satisfaction metrics (NPS/CSAT) and implement corrective actions to reduce repeat complaints.
Organize technical training programs, conduct market visits, and provide quality feedback for product and service improvements.

📌 Regional Service Manager Kolkata (India)
🏢 Eastman Auto u0026 Power
📍 India