Job responsibilities
Drafting / designing and then disseminating SOP for Consumer Bank (Liabilities) division of Bank which includes all product led, tech changes, Branch transformation & regular operations, regulatory changes across all products under Consumer Bank.
Responsible for identification and review of existing processes for revision/updation.
Collaborate with multiple stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. for any changes/inputs
Co-ordinate with all stakeholders to seek sign off on approach. Post sign off, amend / create SOP and circulate the same for approval
Responsible for ensuring that implementation & roll out of process within defined TAT of Bank
Handling query desk for quick resolution of queries / clarifications raised by channel
Providing tailor made solution to Branches for specific business requirements.




Provide assistance to product / operations /management.

Job Requirements
Graduate with 7+ yrs experience in drafting SOPs for Consumer Bank (Liabilities) products like Savings account, Fixed Deposits, Trade Finance, Branch Banking operations etc.
Ability to decode / interpret regulatory guidelines and drive implementation within the timeline prescribed by regulator
Robust communication and team-oriented skills
Positive analytical skills with an eye for detail
Should be able to think proactively for process changes from Business Process Re-engineering perspective
Should be aware of competitive practices as well as customer journey map
Knowledge of Regulatory Guidelines

📌 Process Manager Bpm Ho & Support New Delhi
🏢 Kotak
📍 New Delhi