23 Oct
|
home credit
|
Bengaluru
23 Oct
home credit
Bengaluru
Deliver SLA & KPI as required.
Manage & motivate a quality team of 15 outbound operator.
Manage the Collection process (0 - 4 Buckets)
Ensure operator are delivering individual outbound calls target, SLA & KPI
Maximize Productivity
Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
Conducting team meetings, pre/post/mid shifts, BPS.
Create future prospects for company.
To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible chance.
To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.
Deliver the required volume of effective coaching.
Attrition, Shrinkage, roster management.
📌 Team Leader Bengaluru
🏢 home credit
📍 Bengaluru