POSITION SUMMARY: Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries. The HR Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries. ESSENTIAL FUNCTIONS:
• Respond to employee inquiries promptly and accurately via the Service Now system, providing explicit and concise information.
• Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
• Process transactions related to employee personal data with a high level of accuracy and attention to detail.
• Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
• Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
• Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
• Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis. EDUCATION, SKILLS AND EXPERIENCE

REQUIREMENTS:
Essential:




• Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
• Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
• Proficiency in using HR Information Systems and case management tools.
• Excellent data entry skills with a focus on accuracy and speed.
• Ability to multitask and prioritize work in a high-volume, fast-paced environment.
• Familiarity with HR processes and best practices, particularly within a shared services context.
• Solid verbal and written communication skills, including English language skills. Desirable:
• Experience in a shared service center or customer support role, preferably within an HR function.
• Effective problem-solving skills with the ability to identify and escalate issues appropriately.
• Good communication skills, capable of explaining HR processes and policies clearly to employees.
• A team player with a positive attitude and the ability to work collaboratively with colleagues.
• Eagerness to learn and adapt to new technologies and processes within the HR field.

📌 HR Shared Service Specialist Tier 1 (Mumbai)
🏢 Omnicom
📍 Mumbai