Key Responsibilities

Digital Strategy & Transformation

Define and execute the digital roadmap aligned with organizational goals.

Drive end-to-end digital initiatives to enhance customer engagement and operational efficiency.

Champion adoption of emerging technologies (AI, automation, analytics, cloud, etc.).

Customer Experience

Lead initiatives to design and deliver intuitive, personalized, and seamless digital experiences.

Collaborate with cross-functional teams to ensure customer journeys are optimized across touchpoints.

Innovation & Change Management

Identify prospects for digital innovation and continuous improvement

Manage change initiatives to ensure smooth transition and adoption of digital solutions.

Stakeholder Collaboration

Partner with business leaders, IT, and external vendors to deliver scalable digital solutions.

Communicate digital vision and progress effectively to senior leadership and stakeholders.

Performance & Governance





Establish KPIs to measure digital adoption, customer satisfaction, and ROI.

Ensure compliance with data privacy, cybersecurity, and regulatory standards.

Qualifications

BE/MBA or equivalent advanced degree preferred.

10+ years of experience in digital transformation, customer experience, or technology-driven business roles.

Proven track record of leading large-scale digital initiatives.

Robust understanding of digital platforms, analytics, and emerging technologies.

Excellent leadership, communication, and stakeholder management skills.

Desired Attributes

Strategic thinker with a customer-first mindset.

Ability to balance innovation with practical execution.

Skilled in influencing and driving change across diverse teams.

Passionate about leveraging technology to create business value.

📌 Senior Manager Application Mumbai
🏢 HDB Financial Services
📍 Mumbai