To do the minimum number of audits on a daily, weekly & monthly basis as per the agreed target/categorization.
To close the feedback within the TAT
To Login and take calls to have a first-hand experience of how the customer behaves.
To publish the reports on a timely basis and as per the agreed TAT
To participate in calibration & ensure that the variance remains under control within the limit.
To take briefings regularly based on audit findings.
To take extra initiatives for process improvement.