Role & responsibilities
Welcome patients, visitors, and attendants and guide them appropriately.
Handle OP registration, patient appointments, and registration documentation.
Manage incoming and outgoing telephone calls and patient enquiries.
Coordinate with doctors, nursing staff, billing, pharmacy, and other departments.
Maintain accurate patient records and ensure confidentiality of patient information.
Guide patients regarding consultation timings, departments, and hospital services.
Coordinate with the billing department for payment-related enquiries and receipts, as assigned.
Manage patient flow and support smooth front-office operations.
Maintain reception registers, appointment records, and other required documents.
Follow patient identification procedures and confidentiality requirements.
Adhere to NABH standards, hospital policies, patient rights, and service quality requirements.
Handle patient complaints politely and escalate unresolved issues to the concerned in-charge.
Ensure the reception area is clean, organized, and professionally maintained.
Support emergency patient coordination and promptly inform the concerned clinical team.
Perform rotational shifts, including night shifts, as per hospital requirements.

Preferred candidate profile




Any Degree / Diploma preferred.
Good communication skills in Tamil and English.
Basic computer knowledge is mandatory.
0 - 7 years of experience in hospital reception or front-office operations preferred.
Freshers with positive communication and computer skills may also apply.
Experience in a multispecialty hospital is an added advantage.
Excellent communication and interpersonal skills.
Patient-friendly attitude and qualified grooming.
Knowledge of patient registration and hospital front-office procedures.
Computer proficiency and ability to use hospital management software.
Good coordination, time management, and problem-solving skills.
Ability to handle multiple tasks in a busy hospital environment.
Willingness to work rotational shifts and mandatory night duty as per the duty roster.

Perks and benefits
Competitive salary based on qualification and experience.
PF and ESI benefits as applicable.
Employee medical benefits and treatment concessions.
Weekly off and leave benefits as per hospital policy.
Training on hospital procedures and NABH standards.
Opportunities for career development and career growth.

📌 Walk In Front Office Executive Salem
🏢 DR Sundararajan Neuro Hospital
📍 Salem