Fitotiffin Foods is a high-protein Indian meal prep and tiffin delivery company based in Vancouver, Canada. We're hiring a remote Customer Support Executive to be the first point of contact for our customers in Canada.
Shift: Remote, work from home. Night shift IST to cover Canadian (Pacific Time) business hours.
Role & responsibilities:
Respond to customer queries on WhatsApp and email quickly, politely and accurately (orders, menus, delivery timing, subscriptions, changes and complaints)
Read and update order sheets, customer lists and delivery data in Google Sheets / Excel
Accurate data entry of recent orders, cancellations, address changes and customer preferences
Coordinate with the kitchen and delivery team on order issues
Follow up on missed messages,
feedback and pending requests
Maintain simple daily reports of queries handled and issues raised
Preferred candidate profile:
1 to 3 years in customer support, chat/email process, or back-office data entry (international process a plus)
Excellent written English; Hindi is a plus (Punjabi is a bonus)
Comfortable with Google Sheets / MS Excel (filters, lookups, basic formulas)
Rapid, accurate typing and robust attention to detail
Own laptop and reliable high-speed internet
Willing to work night shift (IST) consistently