Role Purpose

Manage the complete customer service journey for Amaron Assist—from job allocation and customer communication to Marshal coordination, service completion, quality check and closure.

Key Responsibilities

 Customer Management: Communicate with customers, understand requirements,

explain service scope, pricing and TAT, and resolve queries/complaints.

 Job & Marshal Coordination: Allocate/accept jobs, coordinate with Marshals,

ensure timely arrival at customer location and monitor job progress until completion.

 Service Quality: Review inspection findings, ensure work is completed as per SOP,

conduct final quality checks and minimize rework/repeat visits.

 Revenue & Upselling: Identify additional service/repair requirements during inspection, explain recommendations to customers, obtain approvals and drive relevant upselling.

 Process & Documentation: Ensure accurate estimates, billing, customer approvals,

service records,



app updates and adherence to Amaron Assist SOPs.

 Marshal Support & Training: Support Marshals on service processes, customer handling and app usage, and identify training requirements.

Key KPIs

 Customer Satisfaction (CSAT)

 Job Acceptance & On-Time Completion

 Additional Service / Upsell Conversion

 Revenue per Service

 Estimate & Billing Accuracy

 Rework / Repeat Visit Rate

 SOP & Documentation Compliance

Candidate Profile

 2–5 years’ experience in automotive service/workshop operations/customer service.

 Valuable knowledge of vehicle servicing and basic diagnostics.

 Robust communication, customer handling and coordination skills.

 Comfortable with mobile apps and digital job-management systems.

 Willing to manage field operations within the assigned city.

📌 Service Advisor Bengaluru (India)
🏢 Consultbae India
📍 India