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Regular review of open complaints and ensure response time and its closure as per SLAs

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Achieve Revenue generation targets.

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Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.

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Maintain Customer i-base hygiene and regularly update end user data in system

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To drive customer engagement and high CSI. Building solid relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.

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Ensure timely submission processing of Invoices of Channel Partners, return of defective spares, warranty other claims settlement.

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Competitors and market feedback on time to HQ.

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System and process implementation at all channel partners

Role: Service Delivery Manager,

Industry Type: Building Material (Cement),

Department: Customer Success, Service &
Operations,

Employment Type: Full Time, Permanent

Role Category: Service Delivery

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills customer engagement maintenancepreventive maintenancerevenue generationservice delivery

📌 Service Delivery Executive Ghaziabad (India)
🏢 Blue Star
📍 India