Roles and Responsibility
Handle ESA and track performance metrics to ensure high-quality service delivery.
Meet stakeholders and provide regular updates on service delivery progress.
Manage NAMO customer service and resolve issues promptly.
Coordinate with internal teams to ensure seamless service delivery.
Develop and implement process improvements to enhance service quality.
Collaborate with cross-functional teams to achieve business objectives.

Job Requirements
Minimum 2 years of experience in a related field, preferably in service delivery or customer handling.
Strong knowledge of HVAC services, customer handling, and part management.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced workplace and meet deadlines.




Solid analytical and problem-solving skills.
Experience in escalation handling and conflict resolution is an added advantage.

Role: Service Delivery Manager,

Industry Type: Building Material (Cement),

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Service Delivery

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills customer handling escalation handlinghvacservice delivery

📌 Service Delivery Professional Pune
🏢 Blue Star
📍 Pune