Role & responsibilities
Provide first-level technical support for hardware, software, and network-related issues.
Troubleshoot desktop, laptop, printer, and operating system problems.
Support Windows OS, Microsoft 365 applications, Outlook, and email configuration.
Assist with basic LAN/WAN, Wi-Fi, VPN, and connectivity troubleshooting.
Create, track, and resolve service desk tickets within the agreed SLA.
Install and configure software, operating systems, and IT peripherals.
Support user account creation, password resets, and access-related requests.
Escalate unresolved issues to L2 support or the relevant technical team.
Maintain IT asset records and update troubleshooting documentation.
Provide timely updates to users and ensure customer satisfaction.
Preferred candidate profile
📌 Walk In Technical Support Engineer Chennai
🏢 FutureCalls Technology Private
📍 Chennai
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