Job highlights
Business analysis certification or equivalent demonstrable experience.
Maintain traceability between business requirement,build and test evidence.
Required skills & experience
ServiceNow requirements experience.

Job Summary

About the role You ll translate business needs into clear ServiceNow requirements and own the why behind the backlog. You ll work day to day with business stakeholders, running workshops, mapping processes and writing acceptance criteria that the squad can build and test against.

Responsibilities
Lead requirements elicitation and process mapping with business stakeholders
Author clear, testable acceptance criteria for backlog items
Run stakeholder workshops and requirements walkthroughs
Support UAT planning and sign-off coordination
Maintain traceability between business requirement, build and test evidence
Define use cases with a named business owner, success measures and acceptance criteria
Support benefits tracking and baseline measurement for delivered changes
Act as the day-to-day link between the squad and its business stakeholders





Required skills & experience
Business analysis certification or equivalent demonstrable experience
Process mapping skills (BPMN or similar)
Robust stakeholder workshop facilitation
Ability to write transparent, testable acceptance criteria
Comfortable working in an Agile/Scrum delivery environment
Solid written communication, producing requirements that development teams build against

Desirable
ServiceNow requirements experience
Working CMDB/CSDM knowledge, useful for ITOM-focused work
Software licensing and contract knowledge, useful for SAM-focused work
Experience defining AI or automation use cases with a explicit business owner, success measures and acceptance criteria

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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