Job highlights
Virtual Agent Designer experience . NLU training / tuning experience . GenAI / Now Assist skill-building experience .
Hands-on ServiceNow AI Agent Studio experience .

Job Summary About the role You ll build Virtual Agent topics and conversation flows, tune NLU models, and develop Now Assist / GenAI skills. You ll work within defined governance guardrails and human-oversight designs set by the squad s Technical Architect.

Responsibilities
Build and maintain Virtual Agent topics and conversation flows
Train and tune NLU models against real usage data
Develop Now Assist / GenAI skills within agreed guardrails
Implement conversational UX scripting and testing
Support human-in-the-loop review points and fallback paths designed by the architect




Contribute to conversational analytics and continuous improvement of resolution quality

Requirements
Virtual Agent Designer experience
NLU training/tuning experience
GenAI/Now Assist skill-building experience
Comfortable working within defined governance and responsible-AI guardrails

Desirable
Hands-on ServiceNow AI Agent Studio experience
Prior involvement in a governed agentic workflow pilot

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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