Job Summary ​ We are seeking energetic, persuasive, and reliable professionals to join our support and engagement team. The core responsibility of this role is to connect with previously active driver-partners, understand their reasons for inactivity or churn, and proactively encourage them to return to the platform. This role requires not only empathy and problem-solving skills but also a strong sales mindset to overcome objections and highlight the platform’s value proposition effectively. Responsibilities ●Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform. ●Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy. ●Use persuasive communication and sales techniques to convey the benefits of rejoining the platform. ●Engage drivers who may have migrated to competitors and present compelling reasons to return. ●Share updates about new features, incentives, or improvements that may address past issues. ●Maintain high satisfaction scores and contribute to reactivation targets. ●​ Document insights and feedback to help shape future engagement strategies. Qualifications ●A degree in any discipline.



●Strong verbal and written communication skills in the relevant local language(s). ●Basic computer literacy and ability to navigate digital tools. ●Confidence and fluency in delivering a sales pitch over the phone. ●Ability to listen, empathize, and respond with appropriate solutions. ●Resilience in handling objections and turning negative sentiment into positive outcomes. ●​ Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a strong plus. Requirements Requirements LANGUAGE PREFRENCE : TAMIL ​ ●Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role. ●Excellent persuasion and negotiation skills. ●High energy, multitasking ability, and comfort working with targets in a rapid-paced environment. ●Familiarity with Excel; experience with CRM or engagement platforms is a plus. ●Demonstrated ownership, empathy, and the drive to create impact through conversations. Benefits Salary
- 17K
- 20k NTH Shift
- 9am-6pm

Working hours
- Monday to Saturday Mode of work
- Work from office Mode of Interview
- Virtual

📌 Customer Support Executive (Gurugram)
🏢 2COMs
📍 Gurugram