Role Overview
Lead the technical support team and provide expert guidance on inverter installation, operation, maintenance, and troubleshooting.
Ensure timely resolution of technical issues, high customer satisfaction, and improved product knowledge in the market.
Team Management
Lead and monitor the performance of Field Service Engineers (FSEs).
Provide technical training to enhance team capabilities and problem-solving efficiency.
Develop training programs on the latest inverter technologies.
Customer Support
Provide technical assistance through phone, video calls, and online platforms for issues that cannot be resolved by Field Engineers.
Conduct remote diagnostics and troubleshooting of inverter systems.
Escalate critical technical issues to the relevant departments for timely resolution.
Analyse customer feedback to identify recurring issues and recommend improvements in product design and support processes.
Technical Expertise
Maintain knowledge of the latest inverter technologies, product features, and industry standards.




Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles.
Coordinate with the factory team to identify and resolve technical issues related to current product launches.
Training and Development
Conduct technical training sessions for sales teams, installers, and other stakeholders on inverter features, installation, and troubleshooting procedures.
Required Skills and Qualifications
Robust knowledge of electrical systems, power electronics, online and offline solar inverters, and solar PV technology.
Extensive experience in inverter troubleshooting and repair.
Solid analytical, problem-solving, and decision-making skills.
Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
Proven leadership and team management abilities.
Bachelors degree in Electrical/Electronics Engineering or a related field.

📌 Technical Support Manager New Delhi (India)
🏢 OKAYA
📍 India