We are seeking a Lead/Senior Business Analyst to drive product requirements and engineering team delivery for ServiceNow implementation. In this role, you will lead software engineering projects in one of the core programming languages and influence teams that design, develop, test, deploy, maintain, and improve software. You will plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.

Responsibilities
Identify and gather input from stakeholders to define and clarify requirements
Manage a concise definition of scope across the entire program
Create and maintain documentation relevant to the management of the program and associated projects
Collaborate closely with software engineers, QA, product managers, and other engineering teams to deliver high-quality products and features through the software project lifecycle (build, test, and release on time)
Act as a scrum master, managing project schedules, identifying possible issues, and clearly communicating them to project stakeholders
Take responsibility for release schedules and milestones, maintaining a high velocity in a rapid-paced setting




Provide hands-on software development and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes

Requirements
Bachelor's degree in a technical field or equivalent practical experience
7+ years of experience in Business Analysis, emerging technologies, or related technical fields
Background in ServiceNow implementation
Knowledge of ITSM, ITOM, and HRSD
Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
Familiarity with Agile software development methodologies and proven experience as a scrum master driving development sprints

Nice to have
Background in Software Engineering
Capability to problem-solve within quick-paced and constantly changing environments
Experience working cross-functionally in a highly integrated team composed of both technical and non-technical members
Proficiency in communicating technical concepts to non-technical audiences
Strong spoken and written communication skills

📌 Lead/senior Business Analyst Servicenow Bengaluru
🏢 EPAM Systems
📍 Bengaluru