JOB TITLE:

ITSM Implementation Consultant MUMBAI Location

JOB PURPOSE:

Support & Implementation of Service Management Tools

QUALIFICATION:

Computer Engineering Graduate

CERTIFICATIONS:

High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT)

EXPERIENCE:

Minimum 3 years.

REPORTING TO:

Service delivery manager

RESPONSIBILITIES (INCLUDES ALL TASKS):
Understand business objectives and organizational requirements for IT Service Management (ITSM), IT Asset Management and assess existing support organization structure, capabilities, processes, and tools against them
Participates in workshops with key stakeholders across dialogic to document current-state of processes, understand requirements, and produce functional specifications
Ensure that ITSM policies and processes are documented for distribution to clients
Implementation and enhancements of IT Service Management Tools at Customer place
Perform after implementation support for IT Service Management
Familiarity with REST APIs, integrations, and automation tools




Valuable analytical and communication skills for stakeholder coordination

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY
Solid proven experience in IT Service Management
Documented and implemented customer requirements and its solution
Followed ITSM best practices
Implemented enterprise ITSM platform(s)
Experience on IT Service Management Implementation from Ivanti Service Manager
Familiarity with REST APIs, integrations, and automation tools
Experience on Ivanti, IMS Saphire, Symphony summit, Fresh Desk, Service Now, BMC Remedy / LANDesk Service desk. Proficiency in Ivanti preferred.

SOFT SKILLS:

MANDATORY
Positive attitude, committed to delivering outstanding work
Navigates difficult and/or complex situations, maintain focus and brings clarity
Communicates confidently and effectively at all levels of management, including executives
Challenges established thinking and working practices

📌 Itsm Implementation Consultant Ivanti Mumbai
🏢 Intertec Systems
📍 Mumbai