Job Responsibilities
Handle inbound and/or outbound customer calls for domestic /international customers.
Resolve customer queries related to products, services, orders, payments, or complaints.
Provide accurate information and ensure a positive customer experience.
Maintain skilled communication in Hindi and English, as required.
Handle customer complaints efficiently and provide appropriate resolutions.
Maintain call quality, customer satisfaction, and productivity standards.
Update customer details and call records in the CRM system.
Meet daily, weekly, and monthly performance targets.

Eligibility Criteria
Minimum 6 months of experience in a voice process or customer service role.
Freshers can apply.
Positive verbal communication skills in Hindi and/or English.
Basic computer knowledge and familiarity with CRM tools.
Good listening, problem-solving, and customer-handling skills.




Ability to work under pressure and achieve performance targets.
Willingness to work in rotational shifts, if required.

Salary & Benefits
Salary: 20,000 to 30,000 per month, depending on experience and company policy.
Incentives and performance bonuses, where applicable.
Training and development opportunities.
Career growth in the BPO and customer service industry.
Other perks as per company policy.

Shift & Working Days
Day shifts or rotational shifts, depending on the process.
Five or six working days per week, as per company policy.
Weekly offs as per the roster.

How to Apply

Interested candidates with relevant domestic voice process experience can share their updated resume with the recruitment team.

Aakansha - 99900 35671

📌 Customer Service Executive Voice Process Gurgaon Noida (India)
🏢 WSNE Consulting
📍 India