Technical Skills
Strong knowledge of enterprise infrastructure, cloud, systems, networks, voice, end-user computing, service desk, business applications and technology resilience at scale.
Required: Practical experience identifying enterprise AI use cases and partnering through evaluation, implementation, adoption and value realisation.
Good understanding of technology risk, information security, control frameworks, audit lifecycle, business continuity and regulatory/client compliance.
Strong leadership dashboarding and data-visualisation capability using tools such as Power BI, including KPI/KRI design and executive insight generation.
Preferred: Exposure to generative AI, data platforms, AI governance, data readiness, model risk, responsible AI and enterprise-scale adoption.

Process Specific Skills
Translate business needs into technology and AI prospects, business cases, roadmaps and measurable outcomes.
Solid command of IT service management, operational governance, incident/problem/change management, vendor governance and continual improvement.
Proficiency in Microsoft 365, Power BI and presentation tools, with working knowledge of programme, project and process-mapping tools.




Prepare concise executive reports and facilitate governance reviews with senior internal and client stakeholders.

Work Experience Requirements
1518 years of progressive technology experience, including significant leadership responsibility for operations supporting 5,000+ users in a complex, multi-site and/or global environment.
Demonstrated experience identifying enterprise AI opportunities and partnering through development, implementation, adoption and benefits realisation.
Proven ownership of technology budgets, workforce planning, strategic vendors, operational risk, audits, control remediation and compliance governance.
Proven ability to establish operational KPIs/KRIs and use leadership dashboards to drive decisions with senior executives and clients.
Experience leading managers and cross-functional teams and delivering measurable service, cost, risk, user-experience and transformation outcomes in a 24 7 setting.
Role is based in Bengaluru or Chennai, with flexibility to support global stakeholders and travel as required.

📌 Sr Avp Techops Chennai
🏢 Crescendo Global Leadership Hiring India
📍 Chennai